IDA USA LLC warrants to the original purchaser that your QLYX mount shall be free from defects in material and workmanship for up to 24 months of moderate usage (4 hours daily) and up to 12 months of heavy usage (8 hours daily).
IDA USA LLC's entire liability and your exclusive remedy for any breach of warranty shall be, at IDA USA LLC's option, (1) to repair or replace the hardware, or (2) to refund the price paid, provided that the hardware is returned to the point of purchase or such other place as IDA USA LLC may direct with a copy of the sales receipt or dated itemized receipt. Shipping and handling charges may apply except where prohibited by applicable law. IDA USA LLC may, at its option, replace your product, offer to provide a functionally equivalent product, or repair any product with new, refurbished or used parts as long as such parts are in compliance with the product's technical specifications.
This warranty does not cover problems or damage resulting from (1) accident, abuse, misapplication, or any unauthorized repair, modification or disassembly; (2) improper operation or maintenance, usage not in accordance with product instructions or connection to improper voltage supply; (3) use of consumables, such as replacement batteries, not supplied by IDA USA LLC except where such restriction is prohibited by applicable law; (4) lost parts that were originally supplied with the IDA USA LLC hardware product; (5) non-IDA USA LLC branded parts and accessories even if sold with the IDA USA LLC hardware product; (6) non-IDA USA LLC services that may be accessed or controlled with a IDA USA LLC hardware product; or (7) normal wear and tear.
This limited warranty does not, under any circumstances, cover the replacement of or reimbursement for any electronic device or personal property that is not a IDA USA LLC product. This warranty also does not cover IDA USA LLC products used by businesses.
Limitation of Liability
IDA USA LLC SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE OR DATA (WHETHER DIRECT OR INDIRECT) OR COMMERCIAL LOSS FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON YOUR PRODUCT EVEN IF IDA USA LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.
How to make a warranty claim
If you think you may have a warranty claim is to email firstname.lastname@example.org.